Terms & Conditions
This contract (hereinafter, the “General Terms and Conditions” and/or “Terms and Conditions” and/or “Agreement”) outlines the general terms and conditions of use for the services provided by Ravenn S.r.l, located at Via Maddalena 54, 09124 Cagliari VAT 04092180928 email: accounts@ravenn.io (hereinafter, in short, also the “Operator” and/or “Provider” and/or “we”), through its offline and online channels as well as through the website www.ravenn.io (hereinafter also the “Platform” and/or “Site”).
Before you start browsing the Site and/or purchasing any product and/or service from the Operator, in line with our policy of fairness and transparency and in compliance with legal obligations, we invite you to read these General Terms and Conditions carefully. It is specified right from the start that the General Terms and Conditions must be considered complemented by any note, legal notice, information or disclaimer published on the Site and/or communicated to the interested party.
The platform is a comprehensive service for event management, allowing organizers to streamline the management of hotel bookings and related services, such as transportation and catering. Through a customizable portal, users can securely manage bookings and payments, as well as receive real-time reports. The system offers multilingual support, centralized analytics, and free plans with no hidden costs. Ravenn.io is designed to enhance efficiency and transparency in managing bookings during events.
The Operator is not responsible for the organization of the Event and any associated responsibilities.
1. DEFINITIONS
For the purposes of this contract, the following terms are defined as:
Purchase: the paid acquisition of Services and Products offered by the OPERATOR. These Terms and Conditions govern the methods of purchasing the Services and Products.
Consumer: the individual acting for purposes unrelated to professional or business activities.
Event: it refers to the event organized by a third party, separate and not connected with RAVENN. The accommodation service is offered in conjunction with the event organized and managed by such third party.
Service Provider: Ravenn srl based at Via Maddalena 54, 09124 Cagliari VAT 04092180928 email: support@ravenn.io
Host: hosting facilities such as hotels, b&b, etc.
General Terms and Conditions: all the present contractual clauses that determine and define the relationships between the Provider and the User
Website: https://ravenn.io/it
Services and Products: refer to all services and products/tour packages offered and sold by the OPERATOR through the Platform and/or online and offline commercial channels.
User: any entity that accesses the Platform and proceeds with the purchase of Services sold through the Site.
2. INTRODUCTION
This Agreement establishes the conditions for using the Site and the methods of purchasing the Services offered by the Operator. The latter reserves the right to modify these terms and conditions at any time, notifying Users via written communication on its home-page of the Site and possibly also via email. Therefore, all Users are encouraged to regularly monitor the Site. In such cases, the changes will be legally effective without the need for specific and further approval and in any case after 10 days from their publication. Any tolerance by the Provider towards behaviors that violate these conditions does not constitute a waiver of the rights entitled to that party under the aforementioned conditions. If any of the clauses shall be found null or ineffective, the potential nullity or ineffectiveness will not extend to the remaining contractual clauses.
Accessing and using the Site implies, in any case, the express acceptance of the General Conditions insofar as they regulate such functions, as well as the consequent obligation for each User to comply with them. Therefore, if you do not intend to accept these General Conditions, in whole or in part, or the terms and conditions contained in any other note, legal notice, information, or disclaimer present on the Site, we urge you not to purchase the Services offered through it.
In cases where the User accesses and uses the Site on behalf of third parties, they declare and warrant that they have the authority to represent, obligate, and bind the third parties themselves; in such cases, the acceptance of the General Conditions will be deemed to be made also on behalf of said third parties.
The OPERATOR reserves the right to block the User's access to the Site for any reason and motive. The User cannot advance any complaint and/or request for a refund against the OPERATOR simply because they no longer have access to the Site.
3. SUBJECT AND CONCLUSION OF THE CONTRACT AND PROCEDURE FOR PURCHASING SERVICES AND PRODUCTS
The User may purchase the Services and Products offered by the OPERATOR on the Site, as well as potentially through the OPERATOR's offline and online commercial channels.
Specifically, through the Site, it will be possible to book accommodations for the days of the Event; additional services may also be available if provided by the Host. During the purchase of accommodation, the User will be required to provide various information, both personal and related to accounting and billing data.
The Operator reserves the right to cancel a Service reservation if, for any reason, the purchase, sale, and banking security parameters are not satisfied. This operation will be notified by email to the User and the Client.
The purchase procedure concludes with the OPERATOR receiving the purchase request from the User.
3.2. Booking Accommodation
Search
Through the Site, the User can search the listings of hosting structures by using criteria such as type of listing and structure, number of guests, and the dates of stay which usually coincide with the days of the Event and a few days before and after.
Reservation
When you book accommodation, you agree to pay all charges for your reservation, including the price listed in the advertisement, applicable fees such as service charges, taxes, and any other item indicated at the time of payment. Upon receiving the reservation confirmation, a Service agreement with the Host is made directly between you and the Host. In addition to these Terms, all booking terms apply and it is your responsibility to adhere to them, including, but not limited to, cancellation terms and further rules, standards, policies, or requirements applicable to the reservation outlined in the Listing or stipulated by the Host. It is your responsibility to read and understand such rules, standards, policies, and requirements before booking your stay.
Booking a room and/or accommodation constitutes a limited license to access, occupy, and use such room/accommodation for the booking period. You cannot exceed the maximum number of Guests allowed nor stay in the room beyond the days of your booking.
Cancellations, Booking Problems, and Refunds
Generally, if you cancel a Booking, the amount refunded is determined based on the applicable cancellation terms. However, in certain situations, other terms may prevail, determining the refund amount. If the Host makes a cancellation or a booking problem occurs, you may be entitled to assistance in booking another room and/or accommodation or a partial or full refund depending on the specific circumstance. Refund and cancellation policies vary from one structure to another, we encourage you to carefully review this section before proceeding with the purchase. For any information and/or clarification, we invite you to contact our support center at the following contacts support@ravenn.io.
Changes to Bookings
The Host and the User are responsible for any changes to bookings they agree to make, either directly or through the Operator's customer service, and they agree to pay any additional amounts, fees, or taxes associated with any changes to bookings.
Your Responsibilities
You are responsible for the actions and omissions of yourself and anyone you invite into the room and/or accommodation, to whom you provide access to the structure, areas, and services that the Host and User are legally authorized to use ("Common Areas"). For example, this means that: (i) you are responsible for leaving a room and/or accommodation (and related personal belongings) or the Common Areas in the condition they were upon your arrival; (ii) it is up to you to pay all reasonable amounts attributable to any damage claims; and (iii) you must always act ethically, treat others with respect, and follow applicable laws. If you are booking for an additional minor guest or if you are bringing a minor to enjoy a Host Service, you must have the legal authorization to act on their behalf and are solely responsible for supervising the minor.
4. RIGHTS REGARDING THE ANNOUNCEMENT AND SERVICES
Regarding reservations for stays, they are nominal and cannot be transferred or sold to third parties unless otherwise specified and/or authorized by the Operator.
The holder/purchaser is solely responsible for keeping the reservation. The User declares that they will not use the admission titles in violation of this provision and agrees to hold the Operator harmless from any damage, liability, and legal costs that may arise from the violation of this guarantee.
All rights not expressly granted are reserved to the Operator. Any behavior contrary to these Terms and Conditions by the Client entitles
5. INTELLECTUAL PROPERTY OF MATERIALS AND SERVICES
The OPERATOR is the owner and/or exclusive licensee of all intellectual and industrial property rights related to the Site and/or the content published and uploaded thereon (the “IP Rights”), including, by way of example, texts, designs, photos, videos, databases, know-how, software, data, and information contained or connected therewith, other than the Content as per these General Conditions for which the OPERATOR has obtained authorization for use from third parties (for example, content licensed from suppliers).
The User acknowledges that reproduction, duplication, copy, sale, framing and/or scraping, resale, exploitation in any form, whether for a fee or free of charge, for private or commercial purposes, of all or individual parts of the Site without prior written authorization from the OPERATOR is not allowed. The only uses permitted are those strictly necessary for accessing the Services.
Uses of content and information, IP Rights, and the Site that are not expressly authorized or with purposes and/or in ways other than those indicated in these General Conditions are considered unlawful.
The OPERATOR reserves the right to prosecute any unauthorized use, or any other use contrary to the law, in the most appropriate judicial venues.
All Site content and training content offered by the OPERATOR are protected and safeguarded by current copyright and industrial and intellectual property laws. By way of example and not limited to, content of the Site includes: domain name, associated subdomains, trademarks, all texts, any graphic and/or textual representation in general, photographs, videos. All intellectual and industrial property rights related thereto are the exclusive property of the Provider, are reserved for it, and will not be transferred or licensed to the User in any case. Therefore, the User may not reproduce, duplicate, copy, and redistribute, retransmit even on other websites, transfer or otherwise make available to third parties for any reason or use for purposes other than storage and/or consultation, the Sites and/or the Site Content, without the prior express and formal approval of the Provider. All material prepared by the Provider will remain the exclusive property of the Provider. The above indications also apply to material published within the member area.
6. USER OBLIGATIONS AND PENALTIES
The User intending to purchase the Services offered by the Operator undertakes to provide their personal data correctly and truthfully and not to communicate false information. Only individuals who are of legal age and have full legal capacity can subscribe to the purchase of the Services offered by the Operator. If the Service and/or Product is intended for an audience of minors, registration on the Website and purchase must be carried out by at least one parent and/or legal guardian, who must enter their personal data and specify that the purchase is also made for their child.
It is the obligation of the Client – once the Services and/or products of the OPERATOR are purchased - to proceed with the payment of the fee.
The Client is obliged to pay the OPERATOR the sum of Euro 50.00 as a penalty for each default and for each day of non-compliance with these General Terms of Service, without prejudice to compensation for greater damages.
7. OBLIGATIONS RELATED TO THE USE OF THE SITE
All Users must use the Site in strict accordance with these Terms and Conditions.
The User undertakes not to use the Site and its Services and Materials for illegal purposes or contrary to these Terms and Conditions of use, or in ways that could damage its functionality, render it unusable, cause overload, deterioration, and/or interference with its use by other Users.
Any behavior is prohibited from which even mere attempts can result in unauthorized access to the site, the Service sold by the Provider, other accounts, systems or networks connected to it through hacking operations, password forgery, or other means.
8. WITHDRAWAL
The Services and Products offered and sold by the OPERATOR are subject to the withdrawal regulations provided by law.
9. DISCLAIMER
a) The responsibility of the OPERATOR is understood within the limits of the obligations assumed with these Terms and Conditions and the sum paid at the time of purchase;
b) the OPERATOR is not responsible for the behavior and conduct of the Users at the Events and/or during the stay;
c) The User guarantees that they will use the Site according to the conditions and for the Services established and offered by the OPERATOR, excluding any use with illegal purposes or contrary to what is provided in these Terms and Conditions;
d) the OPERATOR is not responsible towards Users or individuals directly or indirectly linked to them for delays, service disruptions, or suspensions caused by the Host;
e) The OPERATOR is not responsible for the cancellation/suspension and postponement of the Event for any reason and/or cause. In such a case, the User will be entitled to a refund of the stay according to the refund terms, if provided by the Host.
f) the Supplier will not be held liable for omissions or errors that may be contained in the materials, nor for the potential violation of others' rights and the damages, even indirect, consequential to it, or for other damages of any kind, even resulting from loss of right to use, loss of information or missed profit or arising from the breach of contract, from negligence or other harmful actions, deriving from or in any way connected to the use of or the information contained in the Platform.
10. DISCLAIMER
Access to the Site may be temporarily interrupted and/or suspended, without any claim for compensation from Users and/or the Administrator, in the event of technical issues or for platform maintenance. Whenever possible, advance notice of such interruptions will be provided, also via the Site. At any time, the Operator may make improvements and/or changes to the Site if necessary for technical reasons or to comply with current regulations. The Company reserves the right to cease, in whole or in part, the provision of Services at any time. In case of temporary and/or definitive inability to hold the Event for reasons beyond the Operator's control, the User will not be entitled to any refund, compensation for any damages suffered, or reimbursement of any direct or indirect damages that may result, including, but not limited to, travel and alternative accommodation expenses.
11. PRIVACY POLICY
The OPERATOR will proceed with the processing of Users' personal data in compliance with the current privacy regulations, as detailed in the privacy policy, available in the relevant section.
For certain Services, data may be communicated to third parties who collaborate in the organization of Events. In these cases, such parties are independent data controllers; therefore, the OPERATOR is not responsible for the processing of data by them. The OPERATOR is also not responsible for the content and compliance with data protection regulations by third-party companies or services provided by portals external to the Platform.
For any reports, please contact us at the following email address support@ravenn.io.
12. DISCLAIMER AND WARRANTY
The purchasing User agrees to indemnify and hold the OPERATOR harmless from any liability, claim, or cost (including legal fees) arising from any judicial and/or extrajudicial action that may be asserted against them by third parties who feel their rights have been violated due to the User's conduct during the stay and who claim to have suffered financial and/or non-financial damages for which they seek compensation.
13. FINAL PROVISIONS
If one or more provisions of the General Conditions is declared invalid or ineffective in whole or in part for any reason, it shall be severable from the others and will not affect the validity and effectiveness of the other General Conditions or the execution of the General Conditions in their entirety or of any other clause or provision.
The OPERATOR's tolerance regarding behaviors by the User in violation of the provisions contained in these General Conditions does not constitute a waiver of the rights arising from the violated provisions nor of any rights and legal or contractual powers.
The General Conditions may be subject to revision and modification by the Operator at any time. The update will be made available through a disclaimer and immediately effective against all Users.
14. GOVERNING LAW AND JURISDICTION
These General Conditions, any contracts for individual Services, as well as any and all relationships between the Company and the Users arising from the use of the Site are governed by Italian law.
The court with exclusive jurisdiction to resolve disputes regarding the application and interpretation of these General Conditions is the court of Turin, except in cases where the law provides for a different, exclusive, and mandatory forum such as, for example, the consumer's forum.
Pursuant to and for the purposes of Articles 1341 and following of the Italian Civil Code, the User declares that they have read and understood these General Contract Conditions and expressly approve the following articles: 3 (“SUBJECT AND CONCLUSION OF THE CONTRACT AND PURCHASE PROCEDURE FOR THE STAY”), 5 (“Intellectual Property”), 6 (“Customer Obligations and Penalty”), 7 (“Obligations related to the interruption of the site”), 8(“Withdrawal”), 9 (“Exclusion of liability”); 10 (“Interruption of Services AND SUPERSEDING IMPOSSIBILITY TO USE THE PURCHASED SERVICE AND/OR PRODUCT”), 11 (“Privacy”), 12 (“Indemnity and Warranty”), and 14 (“Applicable law and competent court”).